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Our Privacy Policy

Our contact details

Name: Trattoria Rustica
Address: 20 Princes Street, Norwich, Norfolk, NR3 1AE
Phone Number: 01603 621043

What type of information we have

We currently collect and process the following information:

  • Name
  • Phone number
  • Email address

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To answer any queries you may have when contacting us via our contact form.
  • When booking your table with us so we can confirm your reservation

What we do with the information we have

We use this information to either reply to your original contact form submission OR to confirm your booking at our restaurant.

We do NOT share this information with any other organisation.

How we store your information

Your information is securely stored within both an email server and an access database.

Once a restaurant booking date has passed, your details are removed from our system.  Related to your rights below we can delete your booking and customer data at your request also.

3rd Party Services

We do use some third party services…

reCAPTCHA
This site is protected by reCAPTCHA (a service to help block spam contact form submissions) and the Google Privacy Policy and Terms of Service apply.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

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